Refund policy

Flayvr Chef Return Policy for Perishable Goods 1. Scope of Policy Flayvr Chef delivers perishable food items (e.g., fresh ingredients, meal kits) that are subject to strict quality and safety standards. Due to the nature of perishable goods, we cannot accept returns of opened or used products for hygiene and safety reasons. 2. Damaged, Defective, or Spoiled Items If your order arrives damaged, defective, or spoiled (e.g., leaking packaging, expired items, or ingredients that do not meet freshness standards), please contact us within 24 hours of delivery with: Photos of the affected item(s) A description of the issue Your order number We will provide a full refund, replacement, or account credit for the affected item(s). 3. Refunds or Credits Refunds: Issued to your original payment method within 5–7 business days. Credits: Applied to your Flayvr Chef account for future orders. 4. How to Report an Issue Email support@flayvrchef.com or use the “Contact Us” form on our website. Include your order number and details of the issue for faster resolution. 5. Non-Returnable Items Opened or partially used meal kits/ingredients. Perishable items discarded after delivery (due to customer negligence, e.g., improper storage). Subjective dissatisfaction (e.g., flavor preferences). 6. Freshness Guarantee We guarantee the quality of our ingredients at the time of delivery. If your items are not fresh upon arrival, we’ll make it right. 7. Subscription Adjustments If you need to pause, skip, or cancel your subscription, manage your account settings online up to 5 days before your next scheduled delivery. 8. Contact Us For urgent issues (e.g., missing deliveries or spoiled goods), contact helpt@flayvr.co.uk within 24 hours. 9. Legal Rights This policy does not affect your statutory rights under UK Consumer Rights Act 2015 or equivalent local laws.